Shipping, Return, and Cancellation Policy
Thank you for choosing Garmin products! At AMIT GPS AND NAVIGATION LLP, we strive to ensure that your purchases reach you in excellent condition and on time. Please find below our shipping, return, and cancellation policy:
Shipping Policy
- The Company has partnered with reputed courier agencies to ensure prompt and secure delivery. Since the delivery of products is address specific, please ensure that the address entered while placing the order is correct.
- At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders.
- The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the orders are delivered on time. Subject to the payment confirmation from Payment Gateway, items in your order will be shipped out within 3-5 working days from the order date.
- All Orders will be processed from Monday to Friday. Orders which are placed on Saturday and Sunday will be processed on the next working day.
- The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order on the platform would include the product and courier charges.
- All orders are shipped with an invoice from AMIT. In case you don't receive an invoice, you may submit an email to info@Garmin-india.com
- A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use tracking ID to track your order by visiting the webpage of the logistic partner.
Replacement & Return Policy
- We are committed to ensuring full customer satisfaction with respect to the products available on our platform. However, we shall not accept any return or exchange of our products, except for those cases where a wrong (as per order) or defective product has been delivered. You shall return the wrong/defective product in unused condition, in its original packaging along with its original tags and invoice, failing which replacement/refund may not be possible.
- The customer shall raise the ticket for replacement within 1 day of the receipt of the wrong / defective product and shall provide all the proof asked from their side to prove the wrong or damaged or non-operational product was received. We shall process the replacement/refund (at our election) only after verifying the received products. The company shall reserve the right to reject the returns which do not match and are incomplete with the proof which the customer had submitted at the time of raising the replacement ticket.
- Customers should not return the products before receiving a confirmation mail from us about the same. After receiving the confirmation mail the Customer shall arrange for a reverse-pickup and must follow instructions for reverse logistics from our team.
- If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package, and submit a ticket on the same day at info@Garmin-india.com, mentioning your order ID and picture of the damaged parcel.
Cancellation Policy
Cancellation by the Company:
The Company reserves the right to cancel an order in limited circumstances.
An order may be cancelled if the product does not pass the Company’s pre-delivery inspection (PDI) and there is no other available unit of the same product that can be fulfilled against the order.
In the event that an order is cancelled by the Company, the customer will be notified and the full amount paid for the cancelled order will be refunded to the customer through the same payment mode used for the transaction. Any payment gateway charges applicable to the transaction or refund will be borne entirely by the Company and will not be deducted from the customer’s refund amount.
Cancellation by the Customer:
A customer may request cancellation of an order after placing the order, subject to the following terms:
- A 10% cancellation and processing charge will be deducted from the amount paid by the customer.
- The cancellation charge covers payment gateway charges, administrative expenses, backend processing, and other operational costs incurred in processing the order.
- The remaining amount, after deduction of the applicable cancellation charge, will be refunded to the customer through the same payment mode used for the transaction.
For all queries and concerns, you can reach us either by calling on +91 11-48005813/825 or by writing to us at info@Garmin-india.com
Note: Please refer to the Garmin Warranty Policy for warranty guidelines.
